Frequently asked questions…
Ordering CDs from Marquis
Have your checkout pages changed?
Is your site secure?
How much do CDs and DVDs cost?
How much is shipping?
How are my CDs shipped?
When will my order arrive?
I need my order right away. Can you help?
Do I have to live in a specific country to place an order?
How do I order on-line?
How do I order off-line?
What telephone number do I call to place an order?
Where do I send an order by mail?
What is your fax number?
What happens if a CD is out of stock?
How do I pay?
Do I have to pay taxes on my purchases?
Can I buy a gift, and have it sent it to another address?
Will you wrap my gift?
Can you help me choose the right gift?
What is your return policy?
Can I return a CD that I received as a gift?
How do I return an item?
Who do I call if I have a problem or question about
my order?
About our website
How do I listen to "
How do I listen to sound samples?
How do I find out when Marquis recording artists are performing?
How can I contact Marquis artists?
How can I obtain sheet music?
Can I send my audition tape, CD demo to Marquis for consideration?
Are your CDs available in stores?
How can I be added to your mailing list?
Will I end up getting unwanted mail from people and organizations
I don’t know?
What if I have more questions?
Ordering CDs from Marquis:
Have your checkout pages changed?
In June 2010 we upgraded the shopping cart software that powers our checkout process. Checkout is now easier and has more features - you can create a wishlist, and keep several different "Ship-to" addresses on file - great for regular gifts. If you have any questions or comments, just contact us at Marquis.
Is your site secure?
Yes, we use a secure server. Look for the lock symbol as you complete
your order.
How much do CDs and DVDs cost?
CDs are US $16.98 each, except CDs in the Orion Master Recordings budget
series, which are US $9.98 each. Two-CD sets are $19.98. DVDs are
$19.98.
How
much is shipping?
Shipping is $3.50 per order to North American
addresses, and $15 extra outside North America. If you’re having CDs sent
to more than one person there is a shipping charge for each additional
address.
How are my
CDs shipped?
We ship from Toronto around the world, First Class
Mail in Canada and Air Mail to the rest of the world. All items are
carefully packaged to prevent damage during transit. Marquis tries to
provide the best shipping service and lowest cost for our customers.
When will my order arrive?
Most orders are mailed out within 48 hours.
Canadian orders can be expected to arrive within a week. American and
international orders will take a little longer because they have to
cross international borders and are handled by more than one postal
system.
I need my order right away. Can
you help?
We can arrange faster delivery by UPS or FedEx and will
calculate the additional charge for you. Call us or send us an email
for more information for those last-minute gifts.
Do I have to live in a specific
country to place an order?
You can order Marquis music from anywhere
at any time! We ship around the world via Air Mail.
How do I order
on-line?
The site uses a shopping cart, much like a store would.
To order an item, go to the page that features the CD, enter the number
of CDs you want in the "Quantity" box, and click the "Add
to Shopping Cart" button. When you finish shopping, you can see
what’s in your Shopping Cart by clicking the "View Shopping Cart"
button found on many pages of our site. From there, click the "Checkout"
button. You will be taken to our order form. When it's completed, your
order will be sent directly to Marquis in Toronto. You will receive
a confirmation of your order by e-mail from Marquis.
How do I order
off-line?
Use the online order area for Phone/Fax orders, or print
out the following form. You can then send us your order by mail
or fax. Or order by phone. If you order by mail, you can pay by Visa,
MasterCard or by cheque (North America) or international money order
(world-wide).
What telephone
number do I call to place an order?
Call 888-627-6165 - toll free
from anywhere in North America, or 416-690-7662 from outside North America.
Where do I send an order by mail?
Marquis
Classics, 30 Kenilworth Avenue, Toronto, Ontario M4L 3S3, Canada
What is your fax number?
416-690-7346.
What happens
if a CD is out of stock?
This hardly ever happens, but if it does
we will contact you and you’ll be given some choices. If the CD will
be available soon, it can be shipped at a later date with no additional
shipping charge. Or, you may choose another CD. If you prefer, we will
simply refund your money.
How do I pay?
All orders are pre-paid, so we need your Visa or MasterCard number and
expiry date. This is a SECURE SITE. However, if you prefer, you can
phone or fax your credit card number separately. We will not process
your payment until your order has been shipped. If you would like to
pay by cheque or money order, read “How to Order Off-line” (see above)
for information about ordering by mail.
Do I have to
pay taxes on my purchases?
There are no taxes on shipments outside
Canada. Canadians will have GST or HST added to their total order (including
shipping). As of July 1, 2010, the tax rates are: 5% for AB, SK, MB, PEI, PQ / 12% for BC / 13% for NB and NF and ON / 15% for NS.
Can I buy a
gift and have it sent it to another address? Will you wrap my gift?
Absolutely! When you place your order, use the "Ship-to" section
for the other person’s address. Use the "Special Instructions"
box of the on-line order form to request our gift-wrapping service.
In that same box, remember to include a personal message for the gift
card!
Can you help
me choose the right gift?
If you’re not sure what to get that special
someone, feel free to call us for gift advice. We would be pleased to
help you in your gift selection.
What is your
return policy?
If for any reason you’re not completely satisfied
with your purchase we will gladly accept a return for exchange or for
refund (less shipping and handling). Just return the CD to us within
30 days.
Can I return
a CD that I received as a gift?
We will gladly exchange a CD ordered
directly from Marquis as a gift. Just let us know who sent the gift.
How do I return
an item?
To return a Marquis purchase, please return the CD(s) in
the same or similar packaging to Marquis. If possible, please include
your invoice or sales receipt along with your preference for exchange
or refund. If you no longer have your receipt or invoice, please include
your name and full address.
Who
do I call if I have a problem or question about my order?
Order problems are rare. We have been shipping CDs around the world
for more than twenty years, and have many happy repeat customers. But should you have a problem or question, contact
us at 888-2676165 (North America) or 416-690-7662 (outside North
America). Or e-mail us at info@marquisclassics.com. Our office hours
are 9:00am to 5:00pm eastern time, Monday to Friday.
About our website:
How do I listen to
"
How do I listen
to sound samples?
Many CD pages on our site have links to sound
samples. To play these samples in mono or stereo, click on the button.
To hear these samples you need a media player like RealOne Player. Visit http://www.real.com
to download this free software.
How do I find
out when Marquis recording artists are performing?
From the Marquis
homepage, click on the “Information about artists on tour” link. On
this page you will find a list of artists with a link to their
website, Facebook or MySpace page. If the artists that interest you are not
listed send an e-mail or call us at Marquis.
How can I contact
Marquis artists?
If you would like to send fan mail to your favourite
Marquis artist, you can do so by e-mail or snail mail care of Marquis.
(info@marquisclassics.com or 30 Kenilworth Avenue, Toronto, Ontario, Canada M4L 3S3).
How can I obtain
sheet music?
We don’t sell or have sheet music available for our
recordings. There are many excellent sheet music sites available on
the internet. Try searching by the title of the work you are after.
If after your search, you still cannot locate what you’re looking for,
contact us. Occasionally Marquis artists have more information, and
we would be happy to forward your questions.
Can I send
my audition tape, CD demo to Marquis for consideration?
If you believe
that you have a recording that demonstrates quality musicianship and
fits the Marquis catalogue, we are interested in hearing your music.
In addition to your demo, you should include your phone number and return
address; a biography and press clippings, if available. We try to give
each artist and their music the time they deserve when reviewing the
packages, so we ask for your patience in receiving a response. This
can take some time -- about three to four months.
Are your CDs available
in stores?
In North America and many other countries across Europe
and Asia our CDs, particularly new releases, are available in major
record stores. For older titles, you may have to place a special order
from your favourite record store – or you can always order directly
from this site. You can also find us at on-line retailers, such as Amazon. Our titles are also available internationally for legal download at iTunes.
How can I be
added to your mailing list?
Just ask! Whether by telephone, fax,
snail mail or email, send us your mailing and/or email address and we
will be happy to add you to our mailing list. You can request to unsubscribe
from our mailing list at any time. If you would like to receive our
newsletter, just enter your email address in the space provided at the
bottom of the Marquis homepage, and click on “submit”.
Will I end
up receiving unwanted mail from people and organizations I don’t know?
Our mailing list is very important to us, and therefore it is important
that we respect the privacy of all of those people who have requested
to be part of the Marquis mailing list. From time to time, we allow
reputable companies who offer quality products similar to our own to
use our mailing list. If even these few mailings are too much – click
on “Do not rent my name” to assure your total privacy.
What if I have
more questions?
Just give us a call! Telephone: 888-627-6165. Outside
North America call 416-690-7662. We are pleased to answer your questions
about the CDs in our catalog, ordering and paying for CDs, and the status
of orders that are in process.
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